Returns & Refunds
For any queries regarding returning your order and refunds.
What is your returns policy?
Returns must reach our HQ no later than 14 days from the date in which you receive your order. Items must be sent back in their original condition, unworn, unwashed & all original tags attached. Items must be tried with care. Returns sent back that h
How do I return an order?
We are so sorry to hear that your item has been unsuitable on this occasion and you’re of course more than welcome to return this to us!. If you wish to return your order, we would kindly ask for you to visit our returns portal to raise your return r
Can I return my order in person?
You are more than welcome to return your order directly to our warehouse! Our HQ opening times are: Monday to Thursday: 9am – 5pmFriday: 9am – 4pmSaturday, Sunday & Bank Holidays: CLOSED Noughts and Kisses ReturnsUnit 5B Phoenix Business ParkGoodlass
Have you received my return?
Once your return has successfully been delivered back to our HQ, our team aim to action your refund within 5 working days. You should receive an email confirming when your refund has been processed. If you believe we should have received your return,
How long does it take to receive a refund?
Upon receiving your returned order at our HQ, our team will initiate the return process within 5 working days. During busy periods such as Black Friday / Christmas, we would kindly ask for you to allow an additional 2 working days for your return to
Do you cover shipping costs for returns?
It’s important to note that return shipping costs are not covered by Noughts and Kisses. Return postage is at the buyers cost & responsibility until the returned parcel has arrived safely with us. We highly recommend returning your items using a trac
Do you offer exchanges?
At present we unfortunately do not offer an exchange service at this time. Therefore, if you wish to return your order for a full refund then we would kindly ask for you to visit our Returns Portal to raise your return request. When requesting a retu
What happens if my item has arrived faulty or damaged?
In the unlikely event that you receive a faulty item, our customer care team need to be contacted within 48 hours of receiving the order here. When you get in touch with us, please kindly provide the following information:. Depending on the damage an
What happens if my order has arrived with a missing item?
If you believe you have received your order with a missing item, then please contact our customer care team here. When you get in touch with us, please kindly provide the following information:. Our team will work to provide a solution at our earlies