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Noughts & Kisses

If you believe you have received your order with a missing item, then please contact&#xA0;our customer care team <a href="https://contact.gorgias.help/forms/lbel148q">here</a>.&#xA0;When you get in touch with us, please kindly provide the following information:&#xA0;<ul><li dir="ltr">Order number</li><li dir="ltr">A photograph of the items received</li><li dir="ltr">A photograph of the outer packaging&#xA0;</li><li dir="ltr">A photograph of the returns form enclosed with your shipment</li></ul>Our team will work to provide a solution at our earliest convenience.&#xA0;

If you believe you have received your order with a missing item, then please contact our customer care team here. When you get in touch with us, please kindly provide the following information:. Our team will work to provide a solution at our earlies

What happens if my order has arrived with a missing item?

Returns & Refunds

Measuring guide

When will a certain item be back in stock?

Product Help

What payment options do you offer?

Do you offer a payoff scheme?

When will my order be dispatched?

Can I cancel my order?

Can I collect my order?

I've not received my order?

Orders

What is your returns policy?

How do I return an order?

Can I return my order in person?

Have you received my return?

How long does it take to receive a refund?

Do you cover shipping costs for returns?

Do you offer exchanges?

What happens if my item has arrived faulty or damaged?

Where do you ship to?

How much is shipping?

Can I change my shipping address?

I've missed my delivery, can I get this redirected?

Will my order be subject to taxes / duties / customs fees?

Will my order be subject to tariffs?

Duties and Taxes

Shipping

What does it mean when my item is on 'Pre-Order'?

If I order other items with my 'Pre-Order' item will they be dispatched together?

When will my 'Pre-Order' item arrive?

Why have I received a dispatch email?

Pre-Orders

What is N&K Rewards?

Who can join N&K rewards?

How do I earn points?

How do I view my points balance?

How do I redeem my points?

Is there a limit to the number of points I can earn?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

What happens if a friend I refer cancels or returns their order?

Why has my account balance gone down?

I completed an activity but didn't earn points?

Do my rewards expire?

Do my points expire?

Rewards

What happens if my order has arrived with a missing item?Updated 2 months ago