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Noughts & Kisses

Orders are processed Monday - Friday by our team.&#xA0;Order by 3pm (GMT) for your order to be processed and shipped the same day, any orders that are placed after&#xA0;3pm will be processed and shipped the next working day. Orders placed with Next Day Delivery on Thursday after 3pm will be dispatched on Friday for delivery on Monday.&#xA0;Orders placed with Next Day Delivery on Friday after 3pm will be will be dispatched on Monday for delivery on Tuesday.&#xA0;If you require your order for the weekend please select Saturday Delivery.&#xA0;Please note couriers do not deliver on UK Bank Holidays although your order may still be processed.&#xA0;

Orders are processed Monday - Friday by our team. Order by 3pm (GMT) for your order to be processed and shipped the same day, any orders that are placed after 3pm will be processed and shipped the next working day.Orders placed with Next Day Delivery

When will my order be dispatched?

Orders

Measuring guide

When will a certain item be back in stock?

Product Help

What payment options do you offer?

Do you offer a payoff scheme?

Can I cancel my order?

Can I collect my order?

I've not received my order?

What is your returns policy?

How do I return an order?

Can I return my order in person?

Have you received my return?

How long does it take to receive a refund?

Do you cover shipping costs for returns?

Do you offer exchanges?

What happens if my item has arrived faulty or damaged?

What happens if my order has arrived with a missing item?

Returns & Refunds

Where do you ship to?

How much is shipping?

Can I change my shipping address?

I've missed my delivery, can I get this redirected?

Will my order be subject to taxes / duties / customs fees?

Will my order be subject to tariffs?

Duties and Taxes

Shipping

What does it mean when my item is on 'Pre-Order'?

If I order other items with my 'Pre-Order' item will they be dispatched together?

When will my 'Pre-Order' item arrive?

Why have I received a dispatch email?

Pre-Orders

What is N&K Rewards?

Who can join N&K rewards?

How do I earn points?

How do I view my points balance?

How do I redeem my points?

Is there a limit to the number of points I can earn?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

What happens if a friend I refer cancels or returns their order?

Why has my account balance gone down?

I completed an activity but didn't earn points?

Do my rewards expire?

Do my points expire?

Rewards

When will my order be dispatched?Updated 2 months ago