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Noughts & Kisses

If your order has not been delivered within 48 hours after the delivery time stated on your fulfilment email please contact our customer service <a href="https://www.noughtsandkisses.co.uk/pages/contact-us-form" target="_blank" rel="noopener noreferrer">here</a>.Our team will be sure to raise an investigation on your behalf with the courier at their earliest convenience.

If your order has not been delivered within 48 hours after the delivery time stated on your fulfilment email please contact our customer service here. Our team will be sure to raise an investigation on your behalf with the courier at their earliest c

I've not received my order?

Orders

Measuring guide

When will a certain item be back in stock?

Product Help

What payment options do you offer?

Do you offer a payoff scheme?

When will my order be dispatched?

Can I cancel my order?

Can I collect my order?

What is your returns policy?

How do I return an order?

Can I return my order in person?

Have you received my return?

How long does it take to receive a refund?

Do you cover shipping costs for returns?

Do you offer exchanges?

What happens if my item has arrived faulty or damaged?

What happens if my order has arrived with a missing item?

Returns & Refunds

Where do you ship to?

How much is shipping?

Can I change my shipping address?

I've missed my delivery, can I get this redirected?

Will my order be subject to taxes / duties / customs fees?

Will my order be subject to tariffs?

Duties and Taxes

Shipping

What does it mean when my item is on 'Pre-Order'?

If I order other items with my 'Pre-Order' item will they be dispatched together?

When will my 'Pre-Order' item arrive?

Why have I received a dispatch email?

Pre-Orders

What is N&K Rewards?

Who can join N&K rewards?

How do I earn points?

How do I view my points balance?

How do I redeem my points?

Is there a limit to the number of points I can earn?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

What happens if a friend I refer cancels or returns their order?

Why has my account balance gone down?

I completed an activity but didn't earn points?

Do my rewards expire?

Do my points expire?

Rewards

I've not received my order?Updated 2 months ago